30 Day Money Back
Guarantee
At Wycliffe, we want you to
be happy with your purchase. Particularly when buying over
the Internet, you're never really sure what the product is
going to be like. That's why Wycliffe offers an
UNCONDITIONAL 30 DAY MONEY BACK GUARANTEE on ALL products we
sell. If, for any reason, you're not happy with the product
you've purchased, simply return it within 30 days of
purchase for a full refund of the purchase price of that
product (excluding shipping).
With online donations, the
30 day Money Back Guarantee Policy or refunds does not
apply. If a situation arises where
you dispute a debit to your account, please contact our
office as soon as possible. The matter will be investigated
immediately and, if there is an error relating to the debit, the amount may be credited to your account.
Shipping Policy
All items are shipped via
Australia Post standard mail service.
For videos, postage will be added to
cost depending on area and weight. For books, postage and
handling costs within Australia are charged at $5.50
per book or $10 for 2-3 books. Exceptions may apply for
larger orders. In other instances, shipping cost for
Australian purchasers will be included in the price. Where
this is the case, the order form will clearly state that the
price includes postage and handling.
Delivery Times
The length of time that it
will take to receive your order is a function of:
1) the time taken for us to pick, pack and ship your order
and
2) the time taken to deliver your order.
We attempt to fill all
online orders with three working days. The time taken to
deliver your order is determined by our mail carrier.
Out of Stock Items
If there are items in your
order that are not in stock, they will be backordered from
the publisher/supplier. Your backorders may be shipped
separately, but no additional postage charges will be
applied. Where an item is out of stock, you will be advised
via email if available within 5 working days.
Faulty Goods
Where goods (such as CDs,
DVDs, Books etc) have been purchased from Wycliffe
Australia, paid for and found to be faulty, please return
the goods to Wycliffe Australia National Centre, 70 Graham
Road, Kangaroo Ground, Victoria Australia 3097 with a note.
Please specify if you would like a full refund or to
exchange the faulty goods.
Online Credit Card
Donations and Direct Debit Requests
Our Commitment to You
We are required by bank
regulations to provide this document which outlines our
service commitment to you, in respect of the Direct Debit
Request (DDR) arrangements made between Wycliffe Bible
Translators Australia ABN 22 004 705 953 (User ID 230592)
and you. It sets out your rights, our commitment to you and
your responsibilities to us, together with where you should
go for assistance.
Initial Terms of the
Arrangement
In terms of the Direct
Debit Request arrangements made between us and signed by
you, we undertake to periodically debit your nominated
account for the agreed amount between the 10th
and 15th
of each month, for
support of the Wycliffe member(s) or Project(s) you
nominate.
Drawing Arrangements
Should you wish to change
the amount or the account details, stop an individual debit,
or if you would like to defer, suspend or cancel the
arrangement, please contact Wycliffe at least seven working
days prior to the next drawing date.
We will give you at least
14 days notice, by phone, email or post if the terms of the
arrangement are to change.
If a situation arises where
you dispute a debit to your account, please contact our
office as soon as possible. The matter will be investigated
immediately and, if there is an error relating to the direct
debit, the amount may be credited to your account.
If you do not receive a
satisfactory response from us to your dispute, contact your
financial institution who will respond to you with an answer
to your claim:
- within 5 business days
(for claims lodged within 12 months of the disputed
drawing); or
- within 30 business days
(for claims lodged more than 12 months after the disputed
drawing)
You will receive a refund of
the drawing amount if we cannot substantiate the drawing.
Your Commitment to Us
Please ensure that your
nominated account can accept direct debits (certain account
types do not) and that there are sufficient cleared funds
available on the due date.
If the drawing is
dishonoured we will contact you to ascertain the reason, the
new account details if applicable, whether you wish to
continue or suspend the arrangement, or when you wish
Wycliffe to attempt to re-draw the amount.
If the drawing is
dishonoured you may incur a fee from your bank. If a fee is
incurred as a result of our error, we will reimburse you.
Unless the fees are increased substantially, dishonour fees
incurred by Wycliffe through your error will not be passed
on to you.
Confidentiality
Information relating to
your direct debit will remain confidential (except when
required by the Bank as Sponsor).
Wycliffe maintains your
personal information to keep you updated about our projects
and activities, to forward Wycliffe publications to you from
time to time and to enable us to process your donation. (If
you do not wish to receive our publications, please notify
us.) Save for normal bank processing, your financial details
will be kept confidential.
Wycliffe Privacy Policy is
available here.
